Computer Glitch Delays ELA Testing In Some Schools Statewide

NEW YORK STATE – For the second year in a row, a technical glitch has interrupted the computer-based ELA Common Core testing for some school districts across the state.

The state’s vendor for computer-based testing, Questar, has reported a slowness with students being able to submit the test, according to the NYS Education Department website.

Guidelines suggest that students wait about 5-10 minutes before trying to submit again.

Questar Assessment Inc. Chief Operating Officer Brad Baumgartner said they are aware of “intermittent delays” and are working with districts and the NYSED.

“Questar Assessment Inc. has additional staff in place around New York, in response to testing delays experienced at some schools Tuesday. Questar is proactively working with the NYSED and individual school districts to keep them informed,” Questar COO Brad Baumgartner said in a statement Tuesday. “Despite some delays, approximately 84,000 test sessions were successfully submitted Tuesday.”

Emily DeSantis, Assistant Commissioner for Public Affairs for the New York State Education Department, confirmed that the system has been experiencing delays at some schools. There is a nine-day testing window for all state assessments.

“We are in contact with schools across the state and are keeping them informed,” DeSantis said in a statement. She added that more than 84,000 test sessions have been submitted to the state as of Tuesday.

Questar is aware of the issue and working to correct it, according to the NYSED website. DeSantis said all computer-based testing for Wednesday has been cancelled. Testing will resume Thursday after state officials work with Questar to correct the technical problems.

Schools that have not yet begun testing Tuesday are being advised by the state to begin Wednesday.

Additional testing dates have been added, as well.

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