ALBANY — Although New York State has paid more than $25 billion in unemployment benefits to 2.9 million people since the coronavirus pandemic began, there are still many New Yorkers waiting for their unemployment benefits.
In some cases, New Yorkers are still waiting to have their claims processed, a labor spokesperson said.
The latest numbers show Chautauqua County dropping from a 15.7 percent jobless rate in April to 11.1 percent in May, the latest numbers available. Cattaraugus County also saw a decline in joblessness from 17.6 percent to 13.3 percent. New York’s latest numbers went from 15.1 percent to 14.2 percent.
In an issued statement, a spokesperson with the New York State Department of Labor said, “… In the rare case that someone has not received benefits yet, it is likely because they have a complex claim that requires adjudication, must submit additional information for their application to be processed, or have not completed federally-required weekly certifications to release their payments.”
In April, the New York State Department of Labor built a new unemployment application with Google. There’s also a new automated chatbot on the website. The phone system has also been upgraded with the average wait time now reduced to about 10 minutes. There’s also info on the DOL website on how to file.