New NY DMV Online Service to Help Customers Access Records

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ALBANY, NY (WENY) – The New York DMV has announced a new online service to help customers easily access license and vehicle records.

The records request navigator allows customers to request and pay for records online rather than mailing a request to the DMV, saving the customer time and money.

The service can be accessed from the DMV website.

“As we continue to transform the DMV to be more efficient and responsive for the people we serve, we will be making more services and transactions available online, which is the quickest and most efficient way to do business with DMV,” said DMV Commissioner Mark J.F. Schroeder. “The Records Request Navigator will not only make it easier for customers to request their driving, vehicle and other records, but will reduce the cost to them and DMV.”

Customers can request a variety of other DMV records, including accident records, traffic violation tickets, and insurance records.

Once a customer determines what record they need, they can request it online and have it mailed or delivered to a secure, online portal from which they can download and print or forward their document.

The portal remains available to the customer for subsequent document requests. The electronic delivery method avoids the risk of documents being undeliverable or getting lost in the mail.

DMV estimates that by reducing incoming and outgoing requests through the mail, the Navigator will save New Yorkers several hundred thousand dollars per year between postage and money order fees, and the department will save at least $100,000 per year in printing and paper-handling expenses.


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