National Grid Crews Preparing For Snow, Cold Temps

WESTERN NEW YORK – WNY Residents aren’t the only ones preparing for this weekends snowstorm. National Grid is closely watching the weather and are prepared if need be.

To ensure customers are ready, the company offers the following safety reminders regarding the hazards of snow accumulating around electricity equipment.

Electrical Safety:

Snow and ice can accumulate quickly in frigid temperatures like this weekend. The build up on roofs place a burden on electricity service wires, also known as the weatherhead, which brings energy into the home.

The wires are live and can be a potential hazard to anyone attempting to clear snow. As everything melts, be sure to inspect the connection from a safe distance to be sure it hasn’t been pulled away, creating a safety hazard.

National Grid urges home and building owners to be especially cautious as they work to clear snow and ice by following these safety recommendations:

Keep all ladders, shovels, roof rakes and other devices well clear of any lines coming from the street to the structure, regardless of material. In extremely wet conditions, even wood can be a conductor of electricity.

Start clearing snow from the opposite end of the roof from the service point where electricity is delivered.

If you are unsure of how to go about clearing snow and ice, or if your roof is particularly steep, contact a qualified roofing contractor.

As snow is removed from the roof, be aware of what is below that could become buried as snow hits the ground. Be especially mindful of the location of your electricity and gas meters, as they could be damaged by falling snow and ice.

Additional Safety Messages:

If a power outage occurs, customers can notify National Grid online to expedite restoration.

Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or to your local emergency response organization.

Generators used to supply power during an outage, must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in your home’s electric service panel. Failure to do this could endanger our crews and your neighbors.

Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)

Keep a number of working flashlights and an extra supply of batteries in your home and be sure to charge all electronic devices.

Please drive carefully and use caution when driving near any crews working to restore power.

Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.

Stay Connected:

National Grid offers several ways to stay informed and safe – before, during and after a storm:

For real-time power outage information, online outage reporting, and in-depth storm safety information, visit the Outage Central section of our website,

Customers who create an online profile on our website can also sign up for email alerts.

To receive text message alerts and updates from National Grid, text the word STORM to NGRID (64743).

Online and text alert services can be started and stopped at the customer’s request.

Other ways to stay in touch:

– Visit our website:

– Follow us on Twitter at

– Friend us on Facebook

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