State Officials Setup Hotline, Continue To Monitor Coronavirus Outbreak

Photo: CGTN / YouTube

ALBANY – New York State Health Officials have setup a hotline to answer questions regarding the Coronavirus outbreak.

The hotline, at 1-888-364-3065, will have Department of Health experts standing by to address the public’s concerns. Additionally, the state has created a dedicated website as a resource for New Yorkers.

Governor Andrew Cuomo says so far samples from 12 New Yorkers have been sent to the Centers for Disease Control and Prevention for testing. Of those, 11 have come back negative.

One sample, from New York City, is awaiting results.

“In situations like this, we take every precaution necessary to ensure the safety of New Yorkers,” Governor Cuomo said. “At the same time, perspective is key – and I want to remind people that New York currently has zero confirmed cases of this virus.”

“We want all New Yorkers to know that the State and its agencies and authorities are on top of this situation and we will continue doing everything we can to keep people safe.”

Cuomo says the Department of Health continues to provide preparedness guidance to New York’s health care facilities and local health departments.

Symptoms of the novel coronavirus may include:

  • Cough
  • Sore throat
  • Fever

While there is currently no vaccine for coronavirus, health officials say everyday preventative actions can help stop the spread of this and other respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Individuals who are experiencing symptoms and may have traveled to areas of concern, or have been in contact with somebody who has traveled to the sea read should call ahead to their healthcare provider before presenting for treatment.


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